Category Archives: Current affairs

Kaepernick and the Cause Célèbre Curse

Colin Kaepernick, from a business perspective, is not worth the risk.  It has nothing to do with his political views, his kneeling, his public comments or personal beliefs, nor his athletic abilities or skills.  Rather it has everything to do with his being a cause célèbre.  The more support he generates, the more celebrities who publicly plead his case, the more organizations and movements that march, the more stories and media coverage, the less hirable he becomes.  This has nothing to do with athletic ability, nor does it have anything to do with politics or race.  Rather, it has everything to do with business.

The emotion and “noise” surrounding Kaepernick is currently being directed at the NFL, its commissioner, its teams and team ownership.  With 32 teams and a very public commissioner, in raw numbers, each team simply has to shoulder 3% of the heat.  However, the team that hires him would then take-on all the baggage he brings.  All the noise, the emotion, the attention, the vitriol, the passionate supporters, the messaging, the questions, the disruptions.  All of it, all the time.  Thus, Colin Kaepernick cannot be hired by any NFL team.

The only thing harder than hiring someone is firing someone.  While it sounds harsh, it is  reality.  While it might be tempting to hire Colin Kaepernick, especially as injuries mount over the course of an NFL season, and he is someone with a very rare skill set – NFL quarterbacks are not easily found – he simply brings too much baggage.  And if an organization decided to accept all that hiring him entailed, the idea of not playing him and potentially having to fire him – it is simply not viable.  It is a sad irony, the more people, and his fellow players, try to support and help Colin Kaepernick find work, the less hirable he becomes.

 

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The “Too Valuable” Fallacy

“To every thing there is a season” or so said Pete Seeger and the Byrds, or the Book of Ecclesiastics in the King James Version of the Bible, depending on one’s preference.  And in keeping with the ends of the personal preference paradigm, Fox News has shared a classic business lesson.  No, not “those” kinds of lessons.  This is one of those timeless lessons of business, of life, of organizations and leadership.  Ford did it with Lee Iacocca.  The 49ers traded Montana and the Colts let Peyton go to Denver.  The Today Show let Katie go, ESPN has lost almost everyone, and even MJ and the Bulls came to an end.  And every company in history has parted ways with their top sales person.  Eventually, there comes a time when those “too valuable” are simply not that valuable.

Fox News as an organization has demonstrated that maxim that “no one person is more valuable than the overall organization”.  Everything else about Fox News aside, there is no denying, they have put the good of the organization above some of the most “valuable” personalities in the infotainment industry.  For various reasons, which we will not discuss or debate, Fox News has parted ways with two hugely successful personalities in Bill O’Reilly and Megan Kelly.  Vastly different scenarios, but the fundamental truth remains:  the organization was placed ahead of the individuals.

It is quite easy to fall into the leadership trap that the team, the organization, the business, the company, cannot survive without the “top performer”.  While it is true that great talents, performers, sales people, operations leaders, analysts, skilled craftsman, or the uncounted millions of committed team members are all special, there are some that just seem to have more of an impact.  They apparently are the one generating the lion’s share of the revenue, that are the driving force in innovation and change, that are the glue that holds the team together, that are simply “too valuable”.  Yet eventually, there comes a time.

It was a key component of military life, no one is indispensable; the mission and the team come before the individual…no matter whom it might be.  The same holds in sports, entertainment, and business.  Sure, those special “stars” can have an enormous impact, but the Bulls remained relevant without MJ, the Broncos have won after Elway (thanks Peyton), the Today Show is back on top, ESPN marches on, and Ford has continued to build cars.  And the country carries on regardless of who is in which office.  In fact, quite often organizations and individuals flourish after the split.  “A time to embrace, and a time to refrain from embracing” as the lyric or verse reminds us.

It is challenging for leaders to take the long view when the decision is at hand, but while the temptation is there to make “just one exception” for that great talent; to retain and profit from that special person a little longer, let Fox News and Bill O’Reilly pass through your mind.  He was a ratings and revenue goldmine for the network, and while his particular scenario made for a relatively easy decision, most are more of the Megan Kelly variety – tough calls, but in the end no one is indispensable.  Ever.

 

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Being Correct and Being Right

There are accidents, mistakes, “missteps” and “misspeaking”, errors, glitches, oops, oversights, old fashioned screw ups, and then there are just complete debacles.  United Airlines and their CEO Oscar Munoz are in the middle of an ongoing series of self-inflicted mistakes.  They have moved from a comedy of errors that will literally cost them tens of millions to becoming pop culture icons…for all the wrong reasons.  They are the butt of jokes, memes, hashtags and certainly in the crosshairs of countless law firms.  In short, they are in a real mess.

None of us will ever truly know the whole story, and in the end it does not make one ounce of difference.  The damage to both the company and Mr. Munoz has been done.  They will be living with this mess and its fallout.  While not inclined to pile on, I am reminded of an old leadership adage:

“You do not have to always be correct, but you should always be right.”

It was a phrase, well actually a sentiment, while phrased differently depending on the situation, but a leadership maxim that was repeatedly drilled into me over the years.  The idea that doing the right thing is always the proper decision.  While not often, but there will be times that the “right thing” might not be the “correct thing”.  The spirit of the law, the intention of the law, trumps the letter of the law.  That sometimes sound judgement is more important than “going by the book”, that being a compassionate leader is more important than being a by-the-numbers manager.

Were the gate agents, the crew, security, etc. all doing what the manual said? More than likely the answer is yes.  Was doing exactly what the book said right?  Clearly not.  While we can all acknowledge that policies, procedures, “the book”, the law, etc. exist for tried and true reasons, not the least of which is to avoid mistakes, but there still exists the need for logic and good judgement, and it is incumbent on leaders to both exercise said logic and judgement, and to empower their people to exercise the same.  And when it comes to working with other people, there is no more critical time for sound judgement and logic.

In an era where automation, binary decision trees, micromanagement, 360 reviews, quarterly reports, litigious fear and corporate policies drive the daily decisions making, it is wise to sometimes pause.  A leader, and everyone, need to take a look at the bigger picture, consider the message, the audience, and above all the individuals involved, and then make a decision.  It was an old adage of an earlier life, “don’t do anything you do not want to see on the front page of the paper”.  The same idea applies…do not do anything you do not want on FaceBook Live, Instagram, Twitter, etc.  Everyone has a phone, which has a camera, a video function and instant connection.  Screaming after the fact “I was just following the rules” will not be a message that resonates.

Sometimes it is better to be right than correct.

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Supreme Friends- Scalia and Ginsburg

There is a wonderful Looney Tunes cartoon with a sheep dog and a coyote, walking to “work”, being friends, having a chat, and then being polar opposites at work.  Yet, at the end of the day, when the whistle sounds, they head home as friends.  Civility, in the context of a cartoon.  Mutual Respect.  Admiration.  Professional Colleagues.  Friends.

 

Things were never quite as good as they are remembered, but it does seem the earlier generations were a bit more adapt at maintaining a balance.  Of keeping “work at work”, of “being friends after 6”, or simply just knowing a difference of opinion does not preclude friendship.  It was a different time, but the stories of the friendship, the mutual respect of Tip O’Neal and Ted Kennedy for Ronald Reagan, after 6 p.m., were legendary.  They were able to communicate, to work together, to learn from each other, to find common ground, and maybe along the way learn a bit about themselves and others.  You know, that stuff that makes everyone just a little bit better of a person.

It is refreshing to hear the stories of the Supreme Court’s most outspoken liberal and staunchly conservative member being friends.  Sharing a love of opera, vacationing together, sharing family time, meals, and respecting and admiring the other’s legal and professional acumen.  Who knows, maybe they learned a bit more about other people, another person’s point of view, the life experiences of others.  To call someone “your best buddy” is pretty darn special.

The entire “campaign season” seems to be highlighting how resolute, absolutely righteous and completely uncompromising our potential political “leaders” are.  It is all so terribly sad, but we know at least two people still understood and believed, practiced and abided by the timeless lesson – relationships matter.  Your friends do not have to be like you.  Actually we are all probably better off if they are not just like us, if we have a whole world of relationships full of different people, with different thoughts and beliefs.

Ralph and Sam, Ruth and Antonin.  Thanks for the example.

 

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February 17, 2016 · 10:04 pm

Peyton and Being Likable

All it takes is a catchy jingle and you have a pop culture phenomena.  Well done Nationwide Insurance…”Nationwide is on your side” easily becomes “being likable makes all the difference”.  People like what they relate to, what makes them feel comfortable.  There is no question, Peyton Manning has hummed his way into the American consciousness as “a good guy”.  Of course it does not hurt that he is widely regarded as the face of his sport, one of the all-time greats, and is standing at the threshold of a storybook ending to his career.  Peyton winning Super Bowl 50 – it is the stuff of legend.

It has been called many things, with the current flavor being Emotional Intelligence or EQ.  Then there are the more traditional “cultural fit”, interpersonal skills, or empathy.  In its simplest form, being likable, a nice person, is one of the most valued traits in all of hiring.  Never, not once in all the years and the literally thousands of hiring conversations we have been privy to, has the phrase “you know, we do not like them; heck they are a real jerk, but we will hire them anyway” ever been used.  Not one time.  Countless times we have heard the inverse.  Being likable brings an enormous degree of benefit of the doubt, of a higher forgiveness factor, of being given a chance, or two, or three.  It is a classic idiom of sales, “people do business with people they like”.  Throughout his career, from college to the NFL, Peyton Manning has ensured he remains at the top of the likable list.

There is no greater illustrator of the “likability factor” than Tom Brady.  It was one of the stories of 2015, Deflategate.  The Patriots, their coaches and Tom Brady have a long history of pushing the edges, testing the lines, but also of grinding, studying, preparing, and of winning…a lot.  Tom Brady, despite all the wins, all the championships, the spotless record, the incredible story of afterthought to champion, of a relentless work ethic, of being the consummate leader and professional, remains unlikable.  He is not like everyone else, his life is not like ours, he is apparently aloof, cold and distant.  Tom and Peyton literally have the same job, live a life wildly removed from the vast majority of us, yet one is perceived completely differently based on “likability”.

An athlete, the face of their sport, considered by many to be the best of a generation, dominating the competition, setting new records, a marketers dream, giving back to the community and charities, the personification of the comeback, overcoming career ending medical challenges, returning to form and dominating.  It is a timeless story.  And when doubts and dispersion are cast, as always happens in our society, when the “too good to be true” flag is waived, being likable will save the day.

It is comically sad.   Peyton and HGH – 100% benefit of the doubt.  Disparage the source of the story, proclaim innocence, threaten lawsuits, be folksy, be hurt, be staunch yet wounded.  Peyton is righteous.  He is likable.  Looks like Peyton learned the lesson of Lance Armstrong…being nice will get you the benefit of the doubt, and sometimes that is all that matters in the court of public opinion.

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Prime Minister Harper – Speaking as a Leader

Everybody loves Canadians.  Sadly, the reality is not quite everybody.  If there is anything that the events of the last few days has brought to the fore, it is that there are people in this world who just flat hate.  They hate people who are not like them, who do not believe as they do, that have the audacity to actively or passively disagree with their beliefs.  It is not a “degree of dislike thing”, it is a binary thing.  It is a sad bit of reality, but seeing it visited upon Canada is all the more wrenching. In times of difficulty, it is the leader who sets the tone, and Canadian Prime Minister Stephen Harper has done that in clear, concise language.

“This week’s events are a grim reminder that Canada is not immune to the types of terrorist attacks we have seen elsewhere around the world,” Harper said in his address to the nation. “We are also reminded that attacks on our security personnel and our institutions of governance are by their very nature attacks on our country, on our values, on our society, on us Canadians as a free and democratic people who embrace human dignity for all. But let there be no misunderstanding. We will not be intimidated. Canada will never be intimidated.”

There are many things a leader needs to be, but at the very top of that list stands honesty.  A leader must speak the truth.  Sometimes, the message might need a bit of “toning”, but at critical moments, when times are tough, a clear message, spoken in plain language, in all its truth, is the sure sign of a leader.  Prime Minister Harper set the standard.

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GameDay on Leadership

Most Saturday mornings in the fall, College GameDay is on in the background as we go through the usual morning rituals.  It is not a “sit and watch” sort of thing, but it is a streaming commentary that provides an easy way to stay somewhat connected to all that is college football, pop culture and even current events.  The stories, the drama, the games, the rankings, the conversations around playoffs, suspensions and above all, the passion of the fans.  But what I have really noted this year, College Football has to be the greatest, most visible, easily comprehensible to the masses, case study in why leadership truly matters.

Though college football tends to be a fairly consistent parade of the same schools at the top, there is a pretty noticeable trend of how programs tend to rise and fall based on coaching changes.  Part of it is recruiting.  Part of it is organizational skills and management, and some of it has to do with hiring.  But what is abundantly clear, leadership is the core issue.  The great “coaches” are great leaders.  They attract the best talent, hire the best staffs, and they build the best, most efficient organizations.  Thankfully, in our highly scheduled and information saturated worlds, the simplicity of wins and losses makes for a quick and easy way to quantify the results of good leadership.

On the downside, take Michigan, Texas and Florida.  They all have the talent, the facilities, donors, boosters and the support of the school, yet the wrong coach…down they go, and quickly.  Yet, great leadership also has an immediate impact in the positive direction.  Texas A&M, Stanford and Oregon, have all found the right coach, or coaches.  They have taken average teams with inherent disadvantages to the heights of college football.  Nick Saban and Urban Meyer are clearly the best examples of what a difference good leadership can make for a program.  Each has resurrected floundering programs, quickly having major success at more than one school.  Nick Saban has been incredibly successful at both LSU and Alabama, while Urban Meyer was instrumental in taking Florida to multiple championships, and has rapidly turned Ohio State back into a perennial power.

Leaders get the right folks in the right roles, then let them perform. The best coaches have the best staffs  They are NOT afraid to hire good people. It takes a strong leader to hire a talented subordinate, or to take a risk when hiring.  There has been no better example of that adage than Nick Saban’s hiring of Lane Kiffin as his Offensive Coordinator.  Kiffin had issues as a head coach, has a fair bit of baggage, but clearly knows what he is doing when it comes to running an offense.  He might not be the best head coach, but he is certainly really good at what he does.  Saban hired him, has let him run the offense, and thus far the results speak volumes.

Just as Lane Kiffin is a “technical expert” when it comes to offense, it was clear from his tenures at Tennessee and USC, that he was not a head coach and leader.  Technical expertise does not always equate to good leadership.  Charlie Weis was just fired, again, from another head coaching job.  He might be great with an offense, but he is clearly no leader.  Will Muschamp at Florida, a defensive “genius” is standing by to be fired, as are several other technical experts who became head coaches.  It is such a common pitfall. Good salesman – make him the sales manager. Disaster.  Technical skills are not leadership skills.

Sure, College Football is just a game, and extrapolating leadership maxims from head coaches is a dicey proposition, but there are some themes that hold true.  It is tough to argue when the results are binary…someone wins, some loses.  Everything is leadership. The rest matters, but without the proper leader, it is abundantly clear, the team just does not jell and the organization founders.

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